{"id":18748,"date":"2022-10-07T15:10:19","date_gmt":"2022-10-07T08:10:19","guid":{"rendered":"https:\/\/skale.reviewuytin.com\/?p=18748"},"modified":"2026-02-22T07:55:11","modified_gmt":"2026-02-22T07:55:11","slug":"kpi-la-gi-nhung-dieu-ban-phai-biet-ve-kpi","status":"publish","type":"post","link":"https:\/\/skale.reviewuytin.com\/en\/kpi-la-gi-nhung-dieu-ban-phai-biet-ve-kpi\/","title":{"rendered":"KPI L\u00c0 G\u00cc? NH\u1eeeNG \u0110I\u1ec0U B\u1ea0N PH\u1ea2I BI\u1ebeT V\u1ec0 KPI \u0110\u1ec2 \u0110\u1ea0T HI\u1ec6U QU\u1ea2"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><em>\u0110\u1ec3 th\u00fac \u0111\u1ea9y hi\u1ec7u qu\u1ea3 trong ho\u1ea1t \u0111\u1ed9ng doanh nghi\u1ec7p, nhi\u1ec1u c\u00f4ng ty \u0111\u00e3 \u00e1p d\u1ee5ng KPI \u0111\u1ed1i v\u1edbi nh\u00e2n vi\u00ean. V\u1eady KPI l\u00e0 g\u00ec? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng KPI hi\u1ec7u qu\u1ea3? Ch\u1ecdn tr\u1ea3 l\u01b0\u01a1ng theo KPI, doanh nghi\u1ec7p c\u1ea7n ch\u00fa \u00fd g\u00ec?<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">KPI l\u00e0 g\u00ec?<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"536\" class=\"wp-image-18755\" src=\"https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-kpi-la-gi-1024x536.png\" alt=\"\" srcset=\"https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-kpi-la-gi-1024x536.png 1024w, https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-kpi-la-gi-300x157.png 300w, https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-kpi-la-gi-768x402.png 768w, https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-kpi-la-gi.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>KPI l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 ng\u01b0\u1eddi qu\u1ea3n l\u00fd \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn, nh\u00e2n vi\u00ean v\u00e0 \u0111\u01b0a ra c\u00e1c bi\u1ec7n ph\u00e1p khuy\u1ebfn kh\u00edch ph\u00f9 h\u1ee3p cho t\u1eebng b\u1ed9 ph\u1eadn v\u00e0 nh\u00e2n vi\u00ean.<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u1ee5c \u0111\u00edch c\u1ee7a vi\u1ec7c s\u1eed d\u1ee5ng KPI trong \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c l\u00e0 \u0111\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean ho\u00e0n th\u00e0nh \u0111\u1ea7y \u0111\u1ee7 tr\u00e1ch nhi\u1ec7m trong b\u1ea3ng m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a t\u1eebng v\u1ecb tr\u00ed c\u1ee5 th\u1ec3. \u0110i\u1ec1u n\u00e0y gi\u00fap \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c minh b\u1ea1ch, r\u00f5 r\u00e0ng, c\u1ee5 th\u1ec3, n\u00e2ng cao hi\u1ec7u qu\u1ea3 \u0111\u00e1nh gi\u00e1 c\u00f4ng vi\u1ec7c v\u00ec ch\u1ec9 s\u1ed1 KPI mang t\u00ednh \u0111\u1ecbnh l\u01b0\u1ee3ng, ch\u00fang c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t ph\u00e9p \u0111o c\u1ee5 th\u1ec3.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00f9y thu\u1ed9c v\u00e0o c\u00f4ng ty v\u00e0 t\u1ed5 ch\u1ee9c m\u00e0 ch\u1ec9 s\u1ed1 KPI l\u00e0 kh\u00e1c nhau, v\u00e0 th\u1eadm ch\u00ed m\u1ed7i b\u1ed9 ph\u1eadn m\u00e0 KPI s\u1ebd kh\u00e1c nhau (b\u00e1n h\u00e0ng, ti\u1ebfp th\u1ecb, s\u1ea3n ph\u1ea9m) v\u00e0 th\u1eadm ch\u00ed m\u1ed7i ng\u01b0\u1eddi trong m\u1ed9t b\u1ed9 ph\u1eadn c\u00f3 m\u1ed9t KPI kh\u00e1c nhau.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">T\u1ea1i sao ph\u1ea3i thi\u1ebft l\u1eadp KPI?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">S\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 th\u00e0nh c\u00f4ng to l\u1edbn c\u1ee7a m\u1ed9t doanh nghi\u1ec7p s\u1ebd \u0111\u01b0\u1ee3c quy\u1ebft \u0111\u1ecbnh b\u1edfi s\u1ef1 \u1ed5n \u0111\u1ecbnh c\u1ee7a k\u1ebft qu\u1ea3 kinh doanh. Nh\u1eefng k\u1ebft qu\u1ea3 \u0111\u00f3 c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c n\u1ebfu c\u00e1c nh\u00e2n vi\u00ean trong doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau mong mu\u1ed1n m\u1ed9t c\u00e1ch b\u1ec1n v\u1eefng. \u0110i\u1ec1u \u0111\u00f3 \u0111\u00f2i h\u1ecfi nh\u00e0 qu\u1ea3n ph\u1ea3i lu\u00f4n theo d\u00f5i, b\u00e1m s\u00e1t c\u00e1c quy tr\u00ecnh c\u1ee7a doanh nghi\u1ec7p. T\u1eeb \u0111\u00f3 m\u1edbi c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e1c ch\u1ec9 s\u1ed1 KPI c\u0169ng nh\u01b0 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho c\u00e1c KPI \u0111\u00f3 m\u1ed9t c\u00e1ch ph\u00f9 h\u1ee3p.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Vai tr\u00f2 c\u1ee7a KPI<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u0110\u1ed1i v\u1edbi doanh nghi\u1ec7p<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gi\u00e1m s\u00e1t hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean m\u1ed9t c\u00e1ch tr\u1ef1c quan, minh b\u1ea1ch v\u00e0 ch\u00ednh x\u00e1c v\u00e0 \u0111\u1ec1 xu\u1ea5t c\u00e1c h\u1ec7 th\u1ed1ng l\u01b0\u01a1ng th\u01b0\u1edfng v\u00e0 k\u1ef7 lu\u1eadt ph\u00f9 h\u1ee3p.<\/li>\n<li>N\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u1ee7a qu\u00e1 tr\u00ecnh nghi\u1ec7m thu\u00a0 c\u00f4ng vi\u1ec7c.<\/li>\n<li>\u0110\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c m\u1ee5c ti\u00eau v\u00e0 t\u1ea7m nh\u00ecn c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng nh\u01b0 mong \u0111\u1ee3i.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u0110\u1ed1i v\u1edbi nh\u00e2n vi\u00ean<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u1eafm \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c so v\u1edbi m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1ec1 ra.<\/li>\n<li>T\u1ea1o \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c \u0111\u1ec3 h\u01b0\u1edbng t\u1edbi vi\u1ec7c th\u1ef1c hi\u1ec7n m\u1ee5c ti\u00eau.<\/li>\n<li>Ph\u00e1t hi\u1ec7n nh\u1eefng thi\u1ebfu s\u00f3t khi nhi\u1ec7m v\u1ee5 b\u1ecb tr\u00ec ho\u00e3n \u0111\u1ec3 c\u1ea3i thi\u1ec7n k\u1ecbp th\u1eddi.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">L\u1ee3i \u00edch c\u1ee7a KPI<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ch\u1ec9 s\u1ed1 KPI g\u00f3p m\u1ed9t ph\u1ea7n quan tr\u1ecdng trong vi\u1ec7c th\u00fac \u0111\u1ea9y qu\u00e1 tr\u00ecnh \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a doanh nghi\u1ec7p:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>KPI l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 \u0111\u1ec3 \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 c\u1ee7a vi\u1ec7c th\u1ef1c hi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c. Ch\u1ec9 s\u1ed1 KPI gi\u00fap c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o v\u1ec1 t\u00ecnh tr\u1ea1ng c\u1ee7a c\u00f4ng ty.<\/li>\n<li>\u0110o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t c\u1ee7a t\u1ed5 ch\u1ee9c, b\u1ed9 ph\u1eadn v\u00e0 c\u00e1 nh\u00e2n so v\u1edbi c\u00e1c m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1ec1 ra.<\/li>\n<li>H\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd c\u1ea5p cao \u0111\u01b0a ra ch\u1ebf \u0111\u1ed9 th\u01b0\u1edfng ph\u1ea1t h\u1ee3p l\u00fd, th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c t\u1ed1t h\u01a1n.<\/li>\n<li>Gi\u00fap nh\u00e2n vi\u00ean c\u00f3 c\u00e1i nh\u00ecn t\u1ed5ng quan v\u1ec1 m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c. Hi\u1ec3u r\u00f5 c\u00f4ng vi\u1ec7c quan tr\u1ecdng, s\u1eafp x\u1ebfp th\u1ee9 t\u1ef1 \u01b0u ti\u00ean \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau.<\/li>\n<li>\u0110\u1ecbnh h\u00ecnh v\u00e0 ph\u00e1t tri\u1ec3n chi\u1ebfn l\u01b0\u1ee3c, m\u1ee5c ti\u00eau c\u1ee7a doanh nghi\u1ec7p m\u1ed9t c\u00e1ch s\u00e2u s\u00e1t theo m\u1ee5c ti\u00eau t\u1eebng c\u00e1 nh\u00e2n.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Ph\u00e2n lo\u1ea1i KPI<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>KPI \u0111\u01b0\u1ee3c g\u1eafn v\u1edbi c\u00e1c m\u1ee5c ti\u00eau mang t\u00ednh chi\u1ebfn l\u01b0\u1ee3c<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">V\u00ed d\u1ee5: KPI chi\u1ebfn l\u01b0\u1ee3c l\u00e0 ph\u1ea3i \u0111\u1ea1t doanh s\u1ed1 1 t\u1ef7 th\u00e1ng v\u00e0 m\u1ed7i n\u0103m 10 t\u1ef7. C\u00f4ng ty s\u1ebd b\u1ecb \u1ea3nh h\u01b0\u1edfng r\u1ea5t l\u1edbn n\u1ebfu kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00f3, nh\u00e0 \u0111\u1ea7u t\u01b0 r\u00fat v\u1ed1n, gi\u00e1m \u0111\u1ed1c Sales v\u00e0 Marketing b\u1ecb cho th\u00f4i vi\u1ec7c.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>KPI \u0111\u01b0\u1ee3c g\u1eafn v\u1edbi c\u00e1c m\u1ee5c ti\u00eau mang t\u00ednh chi\u1ebfn thu\u1eadt<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">V\u00ed d\u1ee5: Social KPI l\u00e0 m\u1ed7i th\u00e1ng c\u1ea7n ph\u1ea3i \u0111\u1ea1t \u0111\u01b0\u1ee3c 10,000 engagements, s\u1ed1 engagements n\u00e0y d\u00f9 c\u00f3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u0169ng kh\u00f4ng \u0111\u1ea3m b\u1ea3o s\u1ebd gi\u00fap c\u00f4ng ty \u0111\u1ea1t \u0111\u01b0\u1ee3c doanh s\u1ed1. Nh\u01b0ng KPI n\u00e0y l\u00e0 ch\u1ec9 s\u1ed1 mang t\u00ednh \u0111o l\u01b0\u1eddng s\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c chi\u1ebfn thu\u1eadt \u0111ang \u0111\u01b0\u1ee3c th\u1ef1c thi. \u0110\u1ed3ng th\u1eddi b\u1ea3n th\u00e2n c\u00e1c KPI n\u00e0y ph\u1ea3i li\u00ean k\u1ebft t\u1edbi vi\u1ec7c n\u00f3 s\u1ebd t\u00e1c \u0111\u1ed9ng t\u1edbi vi\u1ec7c \u0111\u1ea1t m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c nh\u01b0 th\u1ebf n\u00e0o.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">V\u00ec sao doanh nghi\u1ec7p th\u01b0\u1eddng kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c KPI?<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"536\" class=\"wp-image-18756\" src=\"https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-vi-sao-doanh-nghiep-khong-dat-kpi-1024x536.png\" alt=\"\" srcset=\"https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-vi-sao-doanh-nghiep-khong-dat-kpi-1024x536.png 1024w, https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-vi-sao-doanh-nghiep-khong-dat-kpi-300x157.png 300w, https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-vi-sao-doanh-nghiep-khong-dat-kpi-768x402.png 768w, https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-vi-sao-doanh-nghiep-khong-dat-kpi.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">M\u1eb7c d\u00f9 hi\u1ec3u r\u00f5 v\u1ec1 ch\u1ec9 s\u1ed1 KPI nh\u01b0ng kh\u00f4ng ph\u1ea3i doanh nghi\u1ec7p n\u00e0o c\u0169ng \u0111\u1ea1t \u0111\u01b0\u1ee3c KPI \u0111\u00e3 \u0111\u1ec1 ra, h\u00e3y c\u00f9ng t\u00ecm hi\u1ec3u m\u1ed9t s\u1ed1 l\u00fd do d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u1ee5c ti\u00eau \u0111\u01b0\u1ee3c \u0111\u1eb7t \u0111\u1eb7t ra c\u00e1ch m\u01a1 h\u1ed3, kh\u00f4ng r\u00f5 r\u00e0ng, kh\u00f4ng ph\u00f9 h\u1ee3p v\u00e0 kh\u00f4ng SMART.<\/li>\n<li>Th\u00f4ng tin v\u1ec1 KPI kh\u00f4ng \u0111\u1ee7 r\u1ed9ng r\u00e3i. N\u00f3 \u0111\u01b0\u1ee3c tri\u1ec3n khai nh\u01b0ng kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng thu\u1eadn gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean, d\u1eabn \u0111\u1ebfn h\u1eadu qu\u1ea3 kh\u00f4ng t\u1ed1t cho to\u00e0n h\u1ec7 th\u1ed1ng.<\/li>\n<li>M\u1ee5c ti\u00eau KPI qu\u00e1 xa v\u1eddi so v\u1edbi n\u0103ng l\u1ef1c th\u1ef1c t\u1ebf c\u1ee7a doanh nghi\u1ec7p.<\/li>\n<li>Thi\u1ebfu ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u00f3 \u0111\u1ee7 n\u0103ng l\u1ef1c \u0111\u1ec3 gi\u00e1m s\u00e1t, theo d\u00f5i v\u00e0 \u0111\u01b0a ra nh\u1eefng c\u1ea3nh b\u00e1o k\u1ecbp th\u1eddi trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n h\u1ec7 th\u1ed1ng KPI.<\/li>\n<li>Qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n ch\u1ec9 s\u1ed1 KPI c\u00f2n r\u01b0\u1eddm r\u00e0, kh\u00f4ng t\u1eadp trung v\u00e0o m\u1ee5c ti\u00eau c\u1ee7a quy tr\u00ecnh.<\/li>\n<li>N\u0103ng l\u1ef1c hi\u1ec7n t\u1ea1i c\u1ee7a nh\u00e2n vi\u00ean ch\u01b0a \u0111\u1ee7 \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c ch\u1ec9 ti\u00eau KPI \u0111\u00e3 \u0111\u1ec1 ra.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00f9 c\u00f3 1 l\u00fd do nh\u01b0ng c\u0169ng \u0111\u1ee7 khi\u1ebfn to\u00e0n b\u1ed9 h\u1ec7 th\u1ed1ng tri\u1ec3n khai KPI tr\u1edf n\u00ean thi\u1ebfu kh\u1ea3 thi. H\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u tri\u1ec3n khai KPI, doanh nghi\u1ec7p \u0111\u00e3 c\u00f3 \u0111\u1ee7 nh\u1eefng n\u0103ng l\u1ef1c c\u1ea7n thi\u1ebft.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u0110\u1eb7c \u0111i\u1ec3m c\u1ee7a m\u1ed9t b\u1ed9 ch\u1ec9 s\u1ed1 KPI t\u1ed1t<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ch\u1ec9 s\u1ed1 KPI t\u1ed1t ph\u1ea3i \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c m\u1ed9t s\u1ed1 ti\u00eau ch\u00ed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p.<\/li>\n<li>C\u00e1c m\u1ee5c ti\u00eau \u0111\u1eb7t ra ph\u1ea3i \u0111\u00fang tr\u1ecdng t\u00e2m, c\u00f3 t\u00ednh t\u1eadp trung v\u00e0o \u0111\u1ecbnh h\u01b0\u1edbng chi\u1ebfn l\u01b0\u1ee3c thay v\u00ec l\u00e0m qu\u00e1 nhi\u1ec1u ti\u00eau ch\u00ed d\u00e0n tr\u1ea3i.<\/li>\n<li>Ch\u1ec9 s\u1ed1 KPI cho c\u00e1 nh\u00e2n, b\u1ed9 ph\u1eadn ph\u1ea3i ph\u00f9 h\u1ee3p v\u1edbi ch\u1ee9c n\u0103ng c\u1ee7a c\u00e1 nh\u00e2n, b\u1ed9 ph\u1eadn \u0111\u00f3.<\/li>\n<li>\u0110\u00e1p \u1ee9ng SMART : C\u1ee5 th\u1ec3 (Specific), \u0110o l\u01b0\u1eddng \u0111\u01b0\u1ee3c (Measurable), C\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c (Achievable), Th\u1ef1c t\u1ebf (Realistic) v\u00e0 C\u00f3 m\u1ed1c th\u1eddi gian c\u1ee5 th\u1ec3 (Time-bound)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Ti\u00eau ch\u00ed SMART c\u1ee7a ch\u1ec9 s\u1ed1 KPI<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"536\" class=\"wp-image-18757\" src=\"https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-smart-1024x536.png\" alt=\"\" srcset=\"https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-smart-1024x536.png 1024w, https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-smart-300x157.png 300w, https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-smart-768x402.png 768w, https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-smart.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">5 ti\u00eau ch\u00ed SMART \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng trong KPI<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>C\u1ee5 th\u1ec3 (Specific)<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Th\u00f4ng s\u1ed1 c\u1ee7a ch\u1ec9 ph\u1ea3i \u0111\u01b0\u1ee3c t\u00e1ch r\u00f5 r\u00e0ng: t\u00ean ch\u1ec9 s\u1ed1, c\u00f4ng th\u1ee9c t\u00ednh, \u0111\u01a1n v\u1ecb t\u00ednh, tr\u1ecdng s\u1ed1, ngu\u1ed3n th\u00f4ng tin, s\u1ed1 k\u1ebf ho\u1ea1ch v\u00e0 s\u1ed1 th\u1ef1c hi\u1ec7n. Vi\u1ec7c tr\u1ed9n t\u1ea5t c\u1ea3 nh\u1eefng y\u1ebfu t\u1ed1 n\u00e0y l\u00e0m cho vi\u1ec7c tri\u1ec3n khai g\u1eb7p nhi\u1ec1u kh\u00f3 kh\u0103n.<\/li>\n<li>T\u00ean ch\u1ec9 s\u1ed1 ph\u1ea3i ng\u1eafn g\u1ecdn nh\u01b0ng ph\u1ea3n \u00e1nh \u0111\u01b0\u1ee3c b\u1ea3n ch\u1ea5t c\u1ee7a ch\u1ec9 s\u1ed1. Gi\u00fap vi\u1ec7c tri\u1ec3n khai thu\u1eadn ti\u1ec7n h\u01a1n v\u00e0 tr\u00e1nh g\u00e2y tranh c\u00e3i.<\/li>\n<li>C\u00f4ng th\u1ee9c t\u00ednh ph\u1ea3i tr\u00ecnh b\u00e0y ng\u1eafn g\u1ecdn, d\u1ef1a tr\u00ean c\u00e1c tham s\u1ed1 \u0111\u00e3 th\u1ed1ng nh\u1ea5t nh\u01b0 doanh thu, s\u1ea3n l\u01b0\u1ee3ng.<\/li>\n<li>T\u1ed5ng tr\u1ecdng s\u1ed1 ph\u1ea3i b\u1eb1ng 100%<\/li>\n<li>S\u1ed1 k\u1ebf ho\u1ea1ch: l\u00e0 con s\u1ed1 c\u1ee5 th\u1ec3 ho\u1eb7c m\u1ed1c th\u1eddi gian th\u1ec3 hi\u1ec7n r\u00f5 r\u00e0ng m\u1ee5c ti\u00eau. V\u00ed d\u1ee5: V\u1edbi ch\u1ec9 ti\u00eau Doanh thu, \u0110\u01a1n v\u1ecb t\u00ednh = T\u1ef7 \u0111\u1ed3ng, S\u1ed1 k\u1ebf ho\u1ea1ch = 100.<\/li>\n<li>S\u1ed1 th\u1ef1c hi\u1ec7n: l\u00e0 s\u1ed1 ph\u1ea3n \u00e1nh k\u1ebft qu\u1ea3 th\u1ef1c hi\u1ec7n ch\u1ec9 ti\u00eau \u0111\u00e3 \u0111\u1eb7t ra. V\u00ed d\u1ee5, v\u1edbi ch\u1ec9 ti\u00eau Doanh thu, s\u1ed1 th\u1ef1c t\u1ebf trong k\u1ef3 l\u00e0 150 (t\u1ef7 \u0111\u1ed3ng).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u0110o l\u01b0\u1eddng \u0111\u01b0\u1ee3c (Measurable)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ch\u1ec9 s\u1ed1 KPI ph\u1ea3i \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c. T\u1ed1t nh\u1ea5t l\u00e0 t\u1eeb c\u00e1c ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd hi\u1ec7n c\u00f3 nh\u01b0 ERP, CRM ho\u1eb7c qu\u1ea3n l\u00fd s\u1ea3n xu\u1ea5t\u2026 N\u1ebfu kh\u00f4ng th\u00ec ph\u1ea3i x\u00e1c \u0111\u1ecbnh r\u00f5 ngu\u1ed3n d\u1eef li\u1ec7u. N\u1ebfu ch\u1ec9 s\u1ed1 ch\u01b0a c\u00f3 ph\u01b0\u01a1ng th\u1ee9c \u0111o l\u01b0\u1eddng th\u00ec c\u1ea7n ph\u1ea3i b\u1ed5 sung.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>C\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c (Argeed)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ch\u1ec9 s\u1ed1 KPI ph\u1ea3i \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o n\u1eb1m trong kh\u1ea3 n\u0103ng c\u1ee7a doanh nghi\u1ec7p hay b\u1ed9 ph\u1eadn, c\u00e1 nh\u00e2n.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Th\u1ef1c t\u1ebf (Realistic)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Xem x\u00e9t \u0111\u1ebfn c\u00e1c y\u1ebfu t\u1ed1 c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n m\u1ee5c ti\u00eau.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V\u00ed d\u1ee5: \u0111\u1ea1i d\u1ecbch Covid-19 c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ec3 kh\u1ea3 n\u0103ng ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau c\u1ee7a h\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p, v\u00ec v\u1eady c\u1ea7n c\u00e2n nh\u1eafc khi l\u1eadp ch\u1ec9 s\u1ed1 k\u1ebf ho\u1ea1ch.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>C\u00f3 m\u1ed1c th\u1eddi gian c\u1ee5 th\u1ec3 (Time-bound)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">M\u1ed1c th\u1eddi gian c\u1ee5 th\u1ec3 c\u1ee7a KPI th\u01b0\u1eddng l\u00e0 theo th\u00e1ng, qu\u00fd, n\u0103m ho\u1eb7c m\u1ed9t m\u1ed1c c\u1ee5 th\u1ec3 trong n\u0103m.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">KPI ph\u1ed5 bi\u1ebfn cho m\u1ed9t s\u1ed1 ph\u00f2ng ban v\u00e0 b\u1ed9 ph\u1eadn<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>B\u1ed9 ph\u1eadn nh\u00e2n s\u1ef1 (HR)<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>T\u1ef7 l\u1ec7 th\u00f4i vi\u1ec7c.<\/li>\n<li>N\u0103ng su\u1ea5t lao \u0111\u1ed9ng c\u1ee7a nh\u00e2n vi\u00ean.<\/li>\n<li>S\u1ed1 l\u01b0\u1ee3ng CV.<\/li>\n<li>S\u1ed1 l\u01b0\u1ee3ng nh\u00e2n vi\u00ean m\u1edbi.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>B\u1ed9 ph\u1eadn Marketing<\/strong><\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>T\u1ed5ng chi ph\u00ed marketing.<\/li>\n<li>S\u1ed1 l\u01b0\u1ee3ng content m\u1edbi trong th\u00e1ng.<\/li>\n<li>S\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.<\/li>\n<li>X\u1ebfp h\u1ea1ng t\u1eeb kh\u00f3a tr\u00ean c\u00e1c trang t\u00ecm ki\u1ebfm.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>B\u1ed9 ph\u1eadn b\u00e1n h\u00e0ng<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Doanh thu.<\/li>\n<li>S\u1ed1 l\u01b0\u1ee3ng \u0111\u01a1n h\u00e0ng.<\/li>\n<li>T\u1ef7 l\u1ec7 h\u1ee7y \u0111\u01a1n h\u00e0ng.<\/li>\n<li>S\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>B\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ch\u1ec9 s\u1ed1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li>T\u1ef7 l\u1ec7 duy tr\u00ec kh\u00e1ch h\u00e0ng.<\/li>\n<li>T\u1ef7 l\u1ec7 khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li>Gi\u00e1 tr\u1ecb v\u00f2ng \u0111\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">C\u00e1ch x\u00e1c \u0111\u1ecbnh KPI<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0110\u1ec3 v\u1eadn h\u00e0nh m\u1ed9t h\u1ec7 th\u1ed1ng KPI th\u00e0nh c\u00f4ng, vi\u1ec7c x\u00e1c \u0111\u1ecbnh \u0111\u00fang ch\u1ec9 s\u1ed1 KPI l\u00e0 \u0111i\u1ec1u t\u1ed1i quan tr\u1ecdng. V\u00ec th\u1ebf, nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n b\u1eaft \u0111\u1ea7u t\u1eeb nh\u1eefng \u0111i\u1ec1u c\u01a1 b\u1ea3n nh\u1ea5t. Ch\u00ednh l\u00e0 hi\u1ec3u r\u00f5 m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c, l\u1eadp k\u1ebf ho\u1ea1ch, x\u00e1c \u0111\u1ecbnh nh\u1eefng ng\u01b0\u1eddi tham gia v\u00e0o vi\u1ec7c th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau. T\u1eeb \u0111\u00f3, b\u1eaft \u0111\u1ea7u t\u1ea1o KPI ph\u00f9 h\u1ee3p cho qu\u00e1 tr\u00ecnh kinh doanh c\u0169ng nh\u01b0 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a nh\u00e2n vi\u00ean. \u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi ng\u01b0\u1eddi l\u00e0m c\u00f4ng t\u00e1c ph\u00e2n t\u00edch, nh\u00e0 qu\u1ea3n l\u00fd ph\u1ea3i lu\u00f4n quan s\u00e1t, theo d\u00f5i c\u00e1c quy tr\u00ecnh c\u1ee7a c\u00f4ng ty. T\u1eeb \u0111\u00f3, hi\u1ec3u v\u00e0 \u0111\u1ec1 xu\u1ea5t c\u00e1c ch\u1ec9 s\u1ed1 KPI ph\u00f9 h\u1ee3p v\u00e0 x\u00e1c \u0111\u1ecbnh ai l\u00e0 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 c\u00e1c ch\u1ec9 s\u1ed1 \u0111\u00f3.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u1ed9t v\u00e0i c\u00e2u h\u1ecfi nh\u00e0 qu\u1ea3n l\u00fd n\u00ean hi\u1ec3u khi c\u1ea7n x\u00e1c \u0111\u1ecbnh KPI l\u00e0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>K\u1ebft qu\u1ea3 mong mu\u1ed1n l\u00e0 g\u00ec?<\/li>\n<li>Ai ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c \u0111\u00f3?<\/li>\n<li>T\u1ea1i sao k\u1ebft qu\u1ea3 \u0111\u00f3 quan tr\u1ecdng?<\/li>\n<li>L\u00e0m th\u1ebf n\u00e0o x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau \u0111\u00f3 \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c?<\/li>\n<li>\u0110\u00e1nh gi\u00e1 ti\u1ebfn \u0111\u1ed9 l\u00e0m vi\u1ec7c nh\u01b0 th\u1ebf n\u00e0o?<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nh\u1eefng c\u00e2u h\u1ecfi tr\u00ean c\u00f3 th\u1ebf gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c thang \u0111i\u1ec3m gi\u00fap \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c. \u0110\u00f3 c\u00f2n l\u00e0 \u0111\u1ed9ng l\u1ef1c g\u00f3p ph\u1ea7n gi\u00fap nh\u00e2n vi\u00ean ph\u1ea5n \u0111\u1ea5u h\u01a1n trong c\u00f4ng vi\u1ec7c.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Doanh nghi\u1ec7p x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng KPI nh\u01b0 th\u1ebf n\u00e0o?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B\u01b0\u1edbc 1: X\u00e1c \u0111\u1ecbnh b\u1ed9 ph\u1eadn ho\u1eb7c ng\u01b0\u1eddi x\u00e2y d\u1ef1ng KPI<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C\u00f3 2 ph\u01b0\u01a1ng ph\u00e1p:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ph\u01b0\u01a1ng ph\u00e1p 1: C\u00e1c ph\u00f2ng ban ch\u1ee9c n\u0103ng x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng KPI ri\u00eang cho c\u00e1c v\u1ecb tr\u00ed trong b\u1ed9 ph\u1eadn c\u1ee7a m\u00ecnh.<\/strong> \u0110\u1ed9i ng\u0169 qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 \u0111\u00f3ng vai tr\u00f2 h\u1ed7 tr\u1ee3, h\u01b0\u1edbng d\u1eabn c\u00e1c ph\u01b0\u01a1ng ph\u00e1p \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o KPI tu\u00e2n th\u1ee7 \u0111\u00fang nguy\u00ean t\u1eafc. Ng\u01b0\u1eddi x\u00e2y d\u1ef1ng KPI th\u01b0\u1eddng l\u00e0 tr\u01b0\u1edfng ph\u00f2ng ban ch\u1ee9c n\u0103ng &#8211; ng\u01b0\u1eddi hi\u1ec3u r\u00f5 v\u00e0 nh\u1ea5t v\u1ec1 nhi\u1ec7m v\u1ee5, y\u00eau c\u1ea7u c\u1ee7a c\u00e1c v\u1ecb tr\u00ed trong b\u1ed9 ph\u1eadn. Ph\u00f2ng ban c\u00e0ng l\u1edbn th\u00ec c\u00e0ng chia nh\u1ecf vi\u1ec7c x\u00e2y d\u1ef1ng ch\u1ec9 s\u1ed1 KPI cho c\u1ea5p d\u01b0\u1edbi.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u01afu \u0111i\u1ec3m: Ch\u1ec9 s\u1ed1 KPI s\u1ebd c\u00f3 t\u00ednh kh\u1ea3 thi cao v\u00e0 th\u1ec3 hi\u1ec7n r\u00f5 \u0111\u01b0\u1ee3c nhi\u1ec7m v\u1ee5, ch\u1ee9c n\u0103ng c\u1ee7a ph\u00f2ng ban.<\/li>\n<li>Nh\u01b0\u1ee3c \u0111i\u1ec3m: D\u1ec5 x\u1ea3y ra t\u00ecnh tr\u1ea1ng thi\u1ebfu kh\u00e1ch quan hay \u0111\u1eb7t m\u1ee5c ti\u00eau qu\u00e1 th\u1ea5p. Khi s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y c\u1ea7n c\u00f3 s\u1ef1 \u0111\u00e1nh gi\u00e1, ki\u1ec3m \u0111\u1ecbnh c\u1ee7a qu\u1ea3n l\u00fd c\u1ea5p cao ho\u1eb7c b\u1ed9 ph\u1eadn nh\u00e2n s\u1ef1.<\/li>\n<li><strong>Ph\u01b0\u01a1ng ph\u00e1p 2: Qu\u1ea3n l\u00fd c\u1ea5p cao ho\u1eb7c b\u1ed9 ph\u1eadn nh\u00e2n s\u1ef1 s\u1ebd \u0111\u01b0a ra KPI cho c\u00e1c ph\u00f2ng ban. <\/strong>Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y s\u1ebd \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c t\u00ednh khoa h\u1ecdc, kh\u00e1ch quan. Tuy nhi\u00ean ch\u1ec9 s\u1ed1 \u0111\u01b0a ra c\u00f3 th\u1ec3 kh\u00f4ng th\u1ef1c t\u1ebf ho\u1eb7c kh\u00f4ng th\u1ec3 hi\u1ec7n r\u00f5 \u0111\u01b0\u1ee3c nhi\u1ec7m v\u1ee5, ch\u1ee9c n\u0103ng c\u1ee7a ph\u00f2ng ban. H\u1ec7 th\u1ed1ng KPI sau khi \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng c\u1ea7n c\u00f3 s\u1ef1 th\u1ea9m \u0111\u1ecbnh v\u00e0 \u0111\u00e1nh gi\u00e1 c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn, ph\u00f2ng ban li\u00ean quan.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B\u01b0\u1edbc 2: X\u00e1c \u0111\u1ecbnh c\u00e1c ch\u1ec9 s\u1ed1 KPI<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t trong vi\u1ec7c t\u1ea1o KPI l\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng ch\u00fang ph\u00f9 h\u1ee3p ch\u1eb7t ch\u1ebd v\u1edbi c\u00e1c m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 c\u1ee7a c\u00f4ng ty, ph\u00f2ng ban. \u0110\u00f3 c\u0169ng l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 \u0111\u01b0a ra KPI c\u1ee7a t\u1eebng v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vi\u1ec7c x\u00e2y d\u1ef1ng ch\u1ec9 s\u1ed1 KPI cho nh\u00e2n vi\u00ean d\u1ef1a tr\u00ean m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd. \u0110\u1ed3ng th\u1eddi, KPI c\u0169ng ph\u1ea3i \u0111\u1ea3m b\u1ea3o c\u00e1c ti\u00eau ch\u00ed li\u00ean quan \u0111\u1ebfn SMART v\u00e0 c\u1ea7n c\u00f3 ngu\u1ed3n th\u00f4ng tin m\u00e0 doanh nghi\u1ec7p \u0111ang \u00e1p d\u1ee5ng m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng. Ngo\u00e0i ra, vi\u1ec7c \u0111\u00e1nh gi\u00e1 ph\u1ea3i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n h\u00e0ng th\u00e1ng, h\u00e0ng qu\u00fd ho\u1eb7c h\u00e0ng n\u0103m.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sau khi th\u1ed1ng nh\u1ea5t \u0111\u01b0\u1ee3c ch\u1ec9 s\u1ed1 KPI v\u1edbi m\u1ee5c ti\u00eau c\u1ee7a doanh nghi\u1ec7p v\u00e0 t\u1eebng ph\u00f2ng ban, b\u01b0\u1edbc ti\u1ebfp theo l\u00e0 c\u1ea7n \u1ee9ng d\u1ee5ng ti\u00eau ch\u00ed SMART \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 t\u1eebng ch\u1ec9 s\u1ed1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c \u0111\u00e3 \u0111\u1ec1 ra:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">S &#8211; Specific: c\u1ee5 th\u1ec3<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M &#8211; Measurable: \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A &#8211; Attainable: c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">R &#8211; Relevant: th\u1ef1c t\u1ebf<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">T &#8211; Timebound: c\u00f3 th\u1eddi h\u1ea1n c\u1ee5 th\u1ec3<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">N\u1ebfu c\u00e1c ch\u1ec9 s\u1ed1 KPI \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp kh\u00f4ng \u0111\u00e1p \u1ee9ng c\u00e1c ti\u00eau ch\u00ed SMART, \u0111i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 c\u00f3 t\u00e1c \u0111\u1ed9ng ti\u00eau c\u1ef1c \u0111\u1ebfn vi\u1ec7c \u0111\u00e1nh gi\u00e1 m\u00e0 c\u00f2n c\u00f3 h\u1eadu qu\u1ea3 ti\u00eau c\u1ef1c \u0111\u1ed1i v\u1edbi h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd t\u1ed5 ch\u1ee9c.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u1ebfu m\u1ee5c ti\u00eau kh\u00f4ng \u0111\u00e1p \u1ee9ng c\u00e1c ti\u00eau ch\u00ed c\u1ee5 th\u1ec3 (Specific), nh\u00e2n vi\u00ean kh\u00f4ng bi\u1ebft\u00a0 ph\u1ea3i l\u00e0m g\u00ec v\u00e0 l\u00e0m th\u1ebf n\u00e0o hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u01b0 mong mu\u1ed1n.<\/li>\n<li>Ch\u1ec9 s\u1ed1 KPI kh\u00f4ng \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c (Measurable) th\u00ec k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c s\u1ebd kh\u00f4ng c\u00f2n \u00fd ngh\u0129a.<\/li>\n<li>KPI kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c (Achievable) ho\u1eb7c kh\u00f4ng th\u1ef1c t\u1ebf (Realistic), m\u1ee5c ti\u00eau qu\u00e1 xa v\u1eddi, nh\u00e2n vi\u00ean kh\u00f4ng th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c d\u00f9 \u0111\u00e3 c\u1ed1 g\u1eafng h\u1ebft s\u1ee9c, \u0111i\u1ec1u n\u00e0y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn t\u00e2m l\u00fd v\u00e0 d\u1eabn \u0111\u1ebfn m\u1ec7t m\u1ecfi, ch\u00e1n n\u1ea3n v\u00e0 thi\u1ebfu \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c.<\/li>\n<li>KPI kh\u00f4ng c\u00f3 th\u1eddi h\u1ea1n c\u1ee5 th\u1ec3 (Time-bound), nh\u00e2n vi\u00ean kh\u00f4ng bi\u1ebft c\u00f4ng vi\u1ec7c \u0111\u00f3 n\u00ean m\u1ea5t bao l\u00e2u ho\u1eb7c khi n\u00e0o th\u00ec ho\u00e0n th\u00e0nh; g\u00e2y kh\u00f3 kh\u0103n cho vi\u1ec7c ki\u1ec3m so\u00e1t nh\u1eefng g\u00ec h\u1ecd \u0111ang l\u00e0m.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ngo\u00e0i ra, h\u00e3y nh\u1edb r\u1eb1ng c\u00e1c ch\u1ec9 s\u1ed1 \u0111\u01b0\u1ee3c ch\u1ecdn l\u00e0m KPI s\u1ebd kh\u00e1c nhau d\u1ef1a tr\u00ean lo\u1ea1i h\u00ecnh c\u00f4ng ty, c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee5 th\u1ec3 c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 KPI chung c\u1ee7a b\u1ed9 ph\u1eadn, ph\u00f2ng ban. Ngay c\u1ea3 nh\u1eefng vai tr\u00f2 d\u01b0\u1eddng nh\u01b0 kh\u00f4ng g\u00f3p ph\u1ea7n v\u00e0o s\u1ef1 ph\u00e1t tri\u1ec3n t\u00e0i ch\u00ednh c\u0169ng c\u1ea7n ph\u1ea3i c\u00f3 KPI ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau v\u00e0 t\u01b0\u01a1ng lai c\u1ee7a c\u00f4ng ty.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B\u01b0\u1edbc 3: \u0110\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 ho\u00e0n th\u00e0nh KPI \u0111\u00e3 \u0111\u1eb7t ra<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sau khi \u0111\u00e3 x\u00e2y d\u1ef1ng ch\u1ec9 s\u1ed1 KPI cho c\u00e1c ph\u00f2ng ban v\u00e0 t\u1eebng v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c, ti\u1ebfp theo l\u00e0 \u00e1p d\u1ee5ng n\u00f3 v\u00e0o trong vi\u1ec7c qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 v\u00e0 n\u0103ng su\u1ea5t. C\u00e1c KPI \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh d\u1ef1a tr\u00ean ti\u00eau ch\u00ed c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng, v\u1eady n\u00ean ch\u1eafc ch\u1eafn \u0111\u00e3 c\u00f3 ph\u01b0\u01a1ng ph\u00e1p \u0111\u00e1nh gi\u00e1 c\u1ee5 th\u1ec3 cho t\u1eebng m\u1ee5c KPI.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nh\u00ecn chung, \u1edf m\u1ecdi v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c ch\u1ec9 s\u1ed1 KPI \u0111\u1ec1u c\u00f3 th\u1ec3 ph\u00e2n th\u00e0nh 3 nh\u00f3m sau:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nh\u00f3m A: t\u1ed1n nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 th\u1ef1c hi\u1ec7n v\u00e0 \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn m\u1ee5c ti\u00eau chung c\u1ee7a c\u00f4ng ty.<\/li>\n<li>Nh\u00f3m B: t\u1ed1t \u00edt th\u1eddi gian th\u1ef1c hi\u1ec7n, \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn m\u1ee5c ti\u00eau chung ho\u1eb7c t\u1ed1n nhi\u1ec1u th\u1eddi gian th\u1ef1c hi\u1ec7n nh\u01b0ng \u1ea3nh h\u01b0\u1edfng \u00edt \u0111\u1ebfn m\u1ee5c ti\u00eau chung.<\/li>\n<li>Nh\u00f3m C: t\u1ed1n \u00edt th\u1eddi gian v\u00e0 \u1ea3nh h\u01b0\u1edfng \u00edt \u0111\u1ebfn m\u1ee5c ti\u00eau chung<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">M\u1ed7i nh\u00f3m s\u1ebd c\u00f3 tr\u1ecdng s\u1ed1 kh\u00e1c nhau t\u00f9y thu\u1ed9c v\u00e0o m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng c\u1ee7a ch\u00fang. \u0110\u1ec3 c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c, m\u1ed9t nh\u00e2n vi\u00ean c\u1ea7n c\u00f3 c\u1ea3 3 nh\u00f3m KPI A, B v\u00e0 C.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B\u01b0\u1edbc 4: Li\u00ean h\u1ec7 gi\u1eefa l\u01b0\u01a1ng th\u01b0\u1edfng v\u00e0 KPI<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0110\u1ed1i v\u1edbi m\u1ed7i m\u1ee9c \u0111\u1ed9 ho\u00e0n th\u00e0nh KPI, ng\u01b0\u1eddi x\u00e2y d\u1ef1ng KPI s\u1ebd \u0111\u1eb7t ra m\u1ed9t m\u1ee9c l\u01b0\u01a1ng v\u00e0 th\u01b0\u1edfng c\u1ee5 th\u1ec3. Ch\u00ednh s\u00e1ch n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u01b0a ra b\u1edfi c\u00e1c c\u1ea5p qu\u1ea3n l\u00fd trong c\u00f4ng ty, l\u00e3nh \u0111\u1ea1o cao nh\u1ea5t c\u1ee7a ph\u00f2ng ban, ng\u01b0\u1eddi x\u00e2y d\u1ef1ng ch\u1ec9 s\u1ed1 KPI ho\u1eb7c ch\u00ednh c\u00e1c nh\u00e2n vi\u00ean t\u1ef1 th\u1ed1ng nh\u1ea5t.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Th\u00f4ng th\u01b0\u1eddng, v\u00e0o cu\u1ed1i m\u1ed7i k\u1ef3 \u0111\u00e1nh gi\u00e1 s\u1ebd th\u01b0\u1eddng xuy\u00ean t\u1ed5 ch\u1ee9c h\u1ecdp nghi\u1ec7m thu \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c. Vi\u1ec7c \u0111\u00e1nh gi\u00e1 ph\u1ea3i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi kh\u00e1ch quan, to\u00e0n di\u1ec7n th\u00f4ng qua t\u1ed5ng h\u1ee3p \u00fd ki\u1ebfn \u200b\u200bc\u1ee7a c\u1ea5p tr\u00ean, \u0111\u1ed3ng nghi\u1ec7p v\u00e0 c\u1ee7a ch\u00ednh nh\u00e2n vi\u00ean.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B\u01b0\u1edbc 5: \u0110i\u1ec1u ch\u1ec9nh v\u00e0 t\u1ed1i \u01b0u KPI cho doanh nghi\u1ec7p<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C\u00e1c KPI \u0111\u00e3 \u0111\u1eb7t ra c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c theo d\u00f5i v\u00e0 \u0111i\u1ec1u ch\u1ec9nh theo th\u1eddi gian. Tr\u01b0\u1edbc ti\u00ean, h\u00e3y xem l\u1ea1i c\u00e1c KPI m\u1edbi \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh ph\u00f9 h\u1ee3p c\u1ee7a c\u00e1c ch\u1ec9 s\u1ed1. C\u00f3 th\u1ec3 m\u1ea5t v\u00e0i th\u00e1ng \u0111\u1ea7u \u0111\u1ec3 m\u1ecdi th\u1ee9 \u0111\u1ea1t \u0111\u1ebfn m\u1ee9c t\u1ed1i \u01b0u, nh\u01b0ng khi \u0111\u00e3 \u0111\u1eb7t \u0111\u01b0\u1ee3c KPI cu\u1ed1i c\u00f9ng, h\u00e3y duy tr\u00ec n\u00f3 trong \u00edt nh\u1ea5t m\u1ed9t n\u0103m.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Nh\u1eefng sai l\u1ea7m th\u01b0\u1eddng g\u1eb7p ph\u1ea3i khi x\u00e2y d\u1ef1ng c\u00e1c ch\u1ec9 s\u1ed1 KPI<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" class=\"wp-image-18758\" src=\"https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-nhung-sai-lam-thuong-gap-khi-xay-dung-chi-so-kpi-1024x536.png\" alt=\"\" srcset=\"https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-nhung-sai-lam-thuong-gap-khi-xay-dung-chi-so-kpi-1024x536.png 1024w, https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-nhung-sai-lam-thuong-gap-khi-xay-dung-chi-so-kpi-300x157.png 300w, https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-nhung-sai-lam-thuong-gap-khi-xay-dung-chi-so-kpi-768x402.png 768w, https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-nhung-sai-lam-thuong-gap-khi-xay-dung-chi-so-kpi.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Ch\u1ec9 s\u1ed1 KPI kh\u00f4ng li\u00ean k\u1ebft v\u1edbi m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a doanh nghi\u1ec7p<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u0110\u00fang v\u1edbi t\u00ean KEY Performance Indicator, KPI th\u1ef1c s\u1ef1 ph\u1ea3i l\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 quan tr\u1ecdng. C\u1ee5 th\u1ec3 h\u01a1n, ch\u00fang ph\u1ea3i \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng v\u00e0 gi\u00e1m s\u00e1t d\u1ef1a tr\u00ean m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a t\u1eebng b\u1ed9 ph\u1eadn v\u00e0 c\u00f4ng ty. Vi\u1ec7c ph\u00e1t tri\u1ec3n v\u00e0 \u0111\u00e1nh gi\u00e1 ch\u1ec9 s\u1ed1 KPI kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn vi\u1ec7c c\u00f4ng ty l\u00e3ng ph\u00ed ngu\u1ed3n l\u1ef1c, t\u00e0i nguy\u00ean v\u00e0 kh\u00f4ng mang l\u1ea1i k\u1ebft qu\u1ea3 \u0111\u00fang nh\u01b0 mong \u0111\u1ee3i.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Ch\u1ec9 t\u1eadp trung t\u1edbi c\u00e1c ch\u1ec9 s\u1ed1 KPI k\u1ebft qu\u1ea3 m\u00e0 b\u1ecf qua c\u00e1c ch\u1ec9 s\u1ed1 KPI d\u1eabn d\u1eaft<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">C\u00e1c ch\u1ec9 s\u1ed1 KPI nh\u01b0 \u201cT\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i b\u00e1n h\u00e0ng tr\u00ean trang web l\u00ean 20%\u201d l\u00e0 m\u1ed9t \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng, nh\u01b0ng ch\u00fang kh\u00f4ng cho ch\u00fang ta bi\u1ebft nguy\u00ean nh\u00e2n cho k\u1ebft qu\u1ea3 \u0111\u00f3. V\u00f4 h\u00ecnh trung, ch\u1ec9 s\u1ed1 n\u00e0y tr\u1edf n\u00ean m\u01a1 h\u1ed3 v\u00e0 kh\u00f3 \u0111\u1ea1t \u0111\u01b0\u1ee3c n\u1ebfu kh\u00f4ng t\u1ea1o c\u00e1c ch\u1ec9 s\u1ed1 \u0111\u1ea1i di\u1ec7n cho c\u00e1c nguy\u00ean nh\u00e2n b\u1ed5 sung.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ph\u1ea3i c\u00f3 m\u1ed1i quan h\u1ec7 ch\u1eb7t ch\u1ebd gi\u1eefa c\u00e1c KPI. Do \u0111\u00f3, c\u00e1c c\u00f4ng ty c\u0169ng ph\u1ea3i c\u00e2n b\u1eb1ng gi\u1eefa hai lo\u1ea1i KPI v\u1ec1 m\u1eb7t k\u1ebft qu\u1ea3 v\u00e0 nguy\u00ean nh\u00e2n \u0111\u1ec3 \u0111\u1ea3m k\u1ebft qu\u1ea3 nh\u01b0 mong \u0111\u1ee3i.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>X\u00e2y d\u1ef1ng KPI c\u1ed1 \u0111\u1ecbnh, kh\u00f4ng c\u00f3 s\u1ef1 c\u1eadp nh\u1eadt v\u00e0 t\u00f9y ch\u1ec9nh theo th\u1eddi gian<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">C\u00e1c ch\u1ec9 s\u1ed1 KPI n\u00ean \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi t\u00ecnh h\u00ecnh th\u1ef1c t\u1ebf c\u1ee7a doanh nghi\u1ec7p. Khi g\u1eb7p nh\u1eefng th\u1eddi \u0111i\u1ec3m kh\u00f3 kh\u0103n, c\u00e1c ch\u1ec9 s\u1ed1 \u0111\u00e1nh gi\u00e1 ph\u1ea3i \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u h\u00f3a \u0111\u1ec3 ngu\u1ed3n nh\u00e2n l\u1ef1c c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng nhi\u1ec7m v\u1ee5 m\u1ed9t c\u00e1ch h\u1ee3p l\u00fd v\u00e0 hi\u1ec7u qu\u1ea3.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">M\u1ed9t s\u1ed1 l\u01b0u \u00fd v\u1edbi KPI<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tr\u01b0\u1edbc khi ph\u00e1t tri\u1ec3n KPI, c\u00e1c c\u00f4ng ty n\u00ean t\u1ea1o ra m\u1ed9t s\u1ed1 ti\u00eau chu\u1ea9n ng\u1eef c\u1ea3nh cho c\u00e1c ch\u1ec9 ti\u00eau. Khi \u0111\u00f3, ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n m\u1edbi c\u00f3 th\u1ec3 hi\u1ec3u r\u00f5 r\u00e0ng \u00fd ngh\u0129a c\u1ee7a t\u1eebng ch\u1ec9 ti\u00eau. T\u00ean ch\u1ec9 s\u1ed1 v\u00e0 ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng th\u01b0\u1eddng ng\u1ea7m \u0111\u1ecbnh so s\u00e1nh v\u1edbi m\u1ed9t c\u1ed9t m\u1ed1c c\u1ee5 th\u1ec3, c\u00f3 th\u1ec3 l\u00e0 m\u1ee9c trung b\u00ecnh c\u1ee7a ng\u00e0nh, m\u1ee9c t\u0103ng tr\u01b0\u1edfng h\u00e0ng n\u0103m,&#8230;\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kh\u00f4ng n\u00ean theo d\u00f5i t\u1eebng ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t \u1edf nhi\u1ec1u n\u01a1i do ch\u1ec9 s\u1ed1 KPI th\u01b0\u1eddng \u0111\u01b0\u1ee3c xem x\u00e9t \u1edf c\u1ea5p \u0111\u1ed9 \u0111i\u1ec1u h\u00e0nh. V\u00ed d\u1ee5, \u1edf c\u1ea5p chi\u1ebfn l\u01b0\u1ee3c, m\u1ed9t c\u00f4ng ty ch\u1ec9 n\u00ean theo d\u00f5i v\u00e0 \u0111o l\u01b0\u1eddng c\u00e1c ch\u1ec9 s\u1ed1 c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn nh\u1ea5t \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng kinh doanh.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Tr\u00ean \u0111\u00e2y \u0111\u00e3 gi\u1ea3i th\u00edch r\u00f5 r\u00e0ng KPI l\u00e0 g\u00ec v\u00e0 c\u00e1ch \u0111\u1eb7t m\u1ee5c ti\u00eau theo m\u00f4 h\u00ecnh SMART m\u00e0 c\u00e1c doanh nghi\u1ec7p n\u00ean s\u1eed d\u1ee5ng khi \u0111\u1eb7t KPI cho c\u00e1c ph\u00f2ng ban. Hi\u1ec3u KPI l\u00e0 g\u00ec cho ph\u00e9p b\u1ea1n n\u1eafm r\u00f5 c\u00e1c con s\u1ed1 th\u1ef1c v\u00e0 theo d\u00f5i \u0111\u01b0\u1ee3c c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh. Hy v\u1ecdng r\u1eb1ng vi\u1ec7c chia s\u1ebb ki\u1ebfn \u200b\u200bth\u1ee9c v\u1ec1 KPI s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 th\u00f4ng s\u1ed1 quan tr\u1ecdng n\u00e0y. T\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 n\u1eafm b\u1eaft, ki\u1ec3m so\u00e1t ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c v\u00e0 \u0111\u1ea1t hi\u1ec7u qu\u1ea3 t\u1ed1t trong qu\u1ea3n l\u00fd, \u0111\u00e1nh gi\u00e1 nh\u00e2n s\u1ef1. C\u1ea3m \u01a1n \u0111\u00e3 \u0111\u1ecdc b\u00e0i vi\u1ebft c\u1ee7a <a href=\"https:\/\/skale.reviewuytin.com\/en\/san-pham\/skale-performance\/\">Skale Performance<\/a>!<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>\u0110\u1ec3 th\u00fac \u0111\u1ea9y hi\u1ec7u qu\u1ea3 trong ho\u1ea1t \u0111\u1ed9ng doanh nghi\u1ec7p, nhi\u1ec1u c\u00f4ng ty \u0111\u00e3 \u00e1p d\u1ee5ng KPI \u0111\u1ed1i v\u1edbi nh\u00e2n vi\u00ean. V\u1eady KPI l\u00e0 g\u00ec? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng KPI hi\u1ec7u qu\u1ea3? Ch\u1ecdn tr\u1ea3 l\u01b0\u01a1ng theo KPI, doanh nghi\u1ec7p c\u1ea7n ch\u00fa \u00fd g\u00ec? KPI l\u00e0 g\u00ec? KPI l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 [&hellip;]<\/p>","protected":false},"author":2,"featured_media":18760,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[554,37],"tags":[],"class_list":["post-18748","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chuyen-vien-kien-thuc-phat-trien-nhan-luc","category-kien-thuc-phat-trien-nhan-luc"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>KPI L\u00c0 G\u00cc? NH\u1eeeNG \u0110I\u1ec0U B\u1ea0N PH\u1ea2I BI\u1ebeT V\u1ec0 KPI \u0110\u1ec2 \u0110\u1ea0T HI\u1ec6U QU\u1ea2 - SKALE - N\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 nh\u00e2n s\u1ef1<\/title>\n<meta name=\"description\" content=\"KPI l\u00e0 g\u00ec? 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L\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 ng\u01b0\u1eddi qu\u1ea3n l\u00fd \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn, nh\u00e2n vi\u00ean v\u00e0 \u0111\u01b0a ra c\u00e1c bi\u1ec7n ph\u00e1p khuy\u1ebfn kh\u00edch ph\u00f9 h\u1ee3p\" \/>\n<meta property=\"og:url\" content=\"https:\/\/skale.reviewuytin.com\/en\/kpi-la-gi-nhung-dieu-ban-phai-biet-ve-kpi\/\" \/>\n<meta property=\"og:site_name\" content=\"SKALE - N\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 nh\u00e2n s\u1ef1\" \/>\n<meta property=\"article:published_time\" content=\"2022-10-07T08:10:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-22T07:55:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/skale.reviewuytin.com\/wp-content\/uploads\/2022\/10\/he-sinh-thai-giai-phap-nang-luc-so-Skale-bai-viet-kpi-scaled-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1340\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"SKALE Human Capital\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"SKALE Human Capital\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"20 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/skale.reviewuytin.com\/kpi-la-gi-nhung-dieu-ban-phai-biet-ve-kpi\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/skale.reviewuytin.com\/kpi-la-gi-nhung-dieu-ban-phai-biet-ve-kpi\/\"},\"author\":{\"name\":\"SKALE Human Capital\",\"@id\":\"https:\/\/skale.reviewuytin.com\/#\/schema\/person\/49c2aa1feab8310c92f2001be41fec79\"},\"headline\":\"KPI L\u00c0 G\u00cc? 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